All antique and large items can be collected from our Hertfordshire shop or delivery
can be arranged, we will contact you to within 3 days of receiving your order to discuss delivery options.
Items from our Provisions collection measuring less than 60cm are sent via Royal Mail, all other items will be sent via APC Couriers. Delivery of large and fragile items items will be quoted after we receive your order if not contacted prior to ordering.
Greenhouses are hand delivered using our own courier service, the cost of delivery is calculated once
we are ready to make delivery, we try to make multiple deliveries where possible to keep
down the delivery costs.
We aim to deliver goods within 1 week of receiving your order,
please allow up to 14 days for delivery.
We offer shipping of our provisions to the USA and some European countries, please contact us if we do not currently ship to your country and we will produce a delivery quote for you.
Cook & Butler is not responsible for any import duties, taxes or additional fees incurred through international delivery.
If you wish to return an item you must contact us within 14 days of receiving your order.
Unless faulty, item(s) must be returned in their original packaging and be in sellable condition, a refund will not be issued if the item(s) cannot be resold.
Unless faulty, the cost of returning unwanted goods is the responsibility of the buyer. Any goods damaged during transport will not be refunded, we recommend goods are returned with
an insured carrier and packaged well.
We do not accept returns on antique and vintage items bought online or in our high street shop.
We only use bio-degradable, re-used or recyclable packaging where possible.